Shipping & Returns

Shipping:

  • $5.95 flat-rate US shipping or FREE on orders over $75!
  • Orders are processed and shipped out 3-10 business days.
  • 3 business days Priority $12, 1-2 Business days $28, we do not ship overnight. all orders ship within 1-3 business days. Please remember that delivery time does not include weekends and Holidays.
  • International Shipping can take 10-25 business days and customs charges are responsibility of buyer.
  • FREE local pickup is available by prearrangement.  Please use form below to request pickup.
Returns:
  • Returns must be received within 14 business days of receipt of merchandise, no exceptions.
  • Original tag(s) must still be attached. No sign of being used, worn, washed. No makeup, deodorant, perfume or will be shipped back and are subject to additional shipping cost.
  • Store credit only once return is processed we will send email with gift card code that can be applied at checkout 
  • Any sale, Clearance, accessories, CQ Royal Collection products. shipping costs are non-refundable, if you receive free shipping and you return an item, the original shipping costs ( charges to ship order to customer) will be deducted from store credit.
  • Buyer pays for return shipping. allow 5-7 business days once package is received for return to be processed. We will send an email confirmation when return has been received and store credit has been issued. Keep tracking number as we do not check if returns have been received. Store credits do not expire. We do not issue exchanges due to items selling out. If you believe you have received a damaged item it must be reported within 3 days of receipt. Need picture of damaged item (same rules apply) We do not guarantee jewelry, items shrinking etc. 
  • Please fill out the form below to initiate your return (if eligible):